For good reason we only recommend and use 'Traceable' and 'Insured' delivery services (see our 'Post It' page for details). These services offer signed delivery, tracking and varying degrees of insurance, depending on your choice of service. If for any reason a dispute is raised regarding loss or damage of your goods in transit, your claim should be directed towards the delivery service used. We will do everything we can to assist in this process.
All Productions and original materials are returned via Next Day Special Delivery or Door-to-door Courier service. Both of these services offer tracking & compensation as standard.
If requested, we can arrange to send your original materials to you after you have confirmed delivery of the production items. This method ensures that at least one copy of your film or Video is 'Safe n Sound' at any one time. If you require this service, please advise us prior to completion of your production.
If you require additional insurance coverage for your returned goods, please check the details of coverage with the delivery services we provide and let us know what coverage you require prior to despatch, as we cannot accept any claims for lost or damaged goods in transit.
If you have not already done so, please read our advice on DVD-R or DVD+R Compatibility
The DVD-R & DVD+R disks that we use are generally regarded as being the most compatible disks currently available. These disks will operate perfectly in most DVD players (or PC DVD-ROM drives). However you should read the section on DVD compatibility issues and be aware of the issues relating to DVD-R and DVD+R media. We will work with you and do everything we can to make sure your production is what you hoped for, but we cannot take responsibility for incompatible technology!
Because most of our services require careful and time consuming processes' our normal turnaround time is 5 to10 days for smaller orders and 10 to 15 days for larger ones. During peak periods such as Xmas we will advise you of our current turnaround.
If available, our 'Fast-Track Service' guarantees turnaround within 3-5 working days of receipt, depending on the size and complexity of order. However, this service must be requested and confirmed by phone prior to sending in your order. You will be given a 'Fast-Track' number to include with your order. (This service is NOT available during peak periods of high volume orders).
We do not reproduce copyrighted materials unless you are the owner of the copyright or have express written permission from the copyright owners. The Customer is solely responsible for the legality of all materials & content supplied to East Coast Services. By accepting and using our service, you, the Customer pledge that any and all materials supplied to us for whatever reason in no way infringes on any copyright, trademark, patent, or other proprietary rights, and complies with all applicable UK laws related or subject to audio & visual materials.
We respect and acknowledge the privacy & confidentiality of your personal details and the content of any materials you have supplied to us. We do not disclose details of clients, their orders or their requests to any third party under any circumstances. You will not receive any unsolicited emails or correspondence from East Coast Services other than to inform you of the progress or status of a current order.
As with all services or products it is occasionally necessary to alter our pricing and services in order to keep pace with shifting trends and costs. A current price list is available on-line. We will honour any changed price as stated in the requested price list if your order is received by us within 2 weeks of us changing the price list. If our new prices are lower than the price list you received, you will receive the lower of the two prices.
The client acknowledges that East Coast Services shall not be held liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages however arising (including negligence), out of or in connection with these Terms and Conditions.
Payment for service is invoiced AFTER we have completed your order. We do not require up-front payments for any service except for our 'Tape Review' or 'Video Review' Service. Invoices will be sent via email immediately on completion of the order. Payment is due within 7 working days of despatch of invoice. Non-payment will be construed as a cancellation of contract and the production may be disposed of. In these cases the original items may be claimed and returned on receipt of a 'Cost Coverage Fee' equal to 50% of the original invoice.
Phone Credit/Debit Card Payments: You may pay directly by using your Credit/Debit Card via phone Cheques, Bankers Orders or Postal Orders may be sent directly to us.
We may review and advise on any and all matters brought to our attention within 60 days of purchase. Liability is limited to the provision and/or replacement of any original order. Under no circumstances will any form of return or complaint be entertained outside of the 60 day notification period.
These Terms & Conditions shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
East Coast Services reserves the right to amend these Terms and Conditions at any time.